About us
Three offices, one way of working
From Cape Coral, Lehigh Acres and Port Charlotte we coordinate every shipment, trip or procedure with our delivery network on the island. One clear point of contact and a record of every step.
How we work
The journey of a request, told without embellishment
There are no shortcuts in an operation that reaches the other shore. What there is: a process with owners, a record at every milestone and a confirmation when the work is done.
How we got here
The journey, stage by stage
The same journey applies to a personal package, a visa or a hotel booking. What changes is the service and the paperwork.
- 01
Contact and quote
Tell us what you need: a shipment, a trip, a place to stay or a filing. We reply with the price, timeline and terms in writing.
- 02
File preparation
We review what is needed: documents, declared contents and destination details. For shipments, the merchandise enters the warehouse and receives its tracking number.
- 03
Processing and departure
The work is carried out with our delivery network on the island. For shipments, the group joins the consolidation for its destination and leaves by the contracted route.
- 04
Tracking when it applies
Sea shipments are tracked with their order number or HBL, and every milestone is recorded. For other services, we keep you posted on every update.
- 05
Receiving at the destination
Our network on the island receives what arrives and gets it ready: merchandise for delivery, a confirmed booking or a filed application.
- 06
Confirmation and close
We confirm in writing what happened. The file is closed with the delivery, the booking or the decision.
Who we work for
Someone waiting on the other shore
Behind every request there is a person waiting: a package, a flight, a booking or a document. Our network exists so that wait has a certain ending: a contact who answers, a record with dates and a confirmation when it is done.
- Someone sending something to their family
- Someone planning a trip: flight, hotel and car
- Someone bringing goods to sell
- Someone with a pending procedure
Team
Who handles each part
The areas that sustain the network. Each one is accountable for its part of the process and answers through the same point of contact.
Operations and network
The link between the client in the United States and the network that carries out the work in Cuba.
- Consolidation by destination and service type.
- Coordination with the delivery network on the island.
- Tracking of issues and deliveries.
Delivery network on the island
The network that receives the merchandise, confirms bookings and handles what needs to be done in Cuba.
- Receiving at the destination.
- Delivery to the recipient's address.
- Delivery confirmation to the sender.
Filings and customs
The team that reviews the documents for every shipment and every filing.
- Review and declaration of contents.
- Preparation of consular files.
- Coordination with the competent authority.
Customer service
The people who answer requests and turn a complex operation into plain language.
- Custom quote for each service.
- Confirmation of price, timeline and terms.
- Direct channel with the client and the family.
Technology and tracking
The team that keeps the system that turns every real movement into a searchable record.
- Integration with operational tracking.
- Publishing of statuses and milestones.
- Availability of the sea shipment tracking service.
Cuba Envios is the trade name of ROSALES FAMILY CORP, incorporated on July 21, 2015 in Florida (Sunbiz P15000061963, EIN 47-4619024), with its registered office at Cape Coral, Florida. Details on how data is processed are in the legal notice.
Get started
Let's talk about your case
Tell us what you need: a shipment, a trip or a procedure. We'll reply with the price, timeline and terms in writing.
- No commitment
- Price and timeline in our reply
- One contact at destination
Monday to Friday 10:00–18:00 · Saturday and Sunday 10:00–16:00 (Eastern Time)
Main office · Cape Coral1327 NE Pine Island Rd, Suites 101–103, Cape Coral, FL 33909