Every answer, organized by topic

We serve the entire island of Cuba: verified coverage in 15 provinces and 73 locations with the most traffic. We confirm specific availability and the timeline for each one before finalizing the shipment.

The timeline depends on the destination, the type of shipment and the consolidation. We give you the estimated timeline in writing before accepting the shipment.

Yes, we ship personal packages and document shipments. Every package is reviewed to avoid customs restrictions and is declared correctly.

The service type. By air, transit time is shorter; by ocean, the cost per kilo is usually better for large-volume cargo. We advise you based on urgency, weight and destination.

Priority in outbound consolidation and enhanced tracking of the tracking number. It is subject to slot availability: if none is available, we propose the standard alternative before finalizing anything.

Our team at the destination verifies acceptance terms. Tell us what you want to send and we will tell you what is possible, what documents are needed and which service to use.

Yes, the declared value is part of the shipment documentation. It is included in the request and reviewed before departure.

Yes. The merchandise is grouped under one tracking number and delivered in a single run, provided our delivery network allows it.

Use the shipment order number or the package HBL. The tracking page accepts either one: enter either identifier and see the full route with the date, location and description of each milestone.

The order number identifies the entire shipment. The HBL identifies a specific package within that shipment. If the shipment has several packages, each one appears with its own number in the result.

No. Tracking on this website covers ocean parcel shipments only. For a flight, hotel, car, purchase or procedure, message us on WhatsApp at +1 (239) 258-7677 and we will confirm in writing.

Fifteen statuses grouped into six stages: receipt, consolidation, transit, customs, destination and delivery. These are the ocean parcel route stages, and they are the ones our team at the destination records.

Customs has requested additional information about the contents. From that point on, our team at the destination handles it and contacts the sender if anything is needed.

It updates each time our team records a milestone. There may be a gap between the physical event and its entry in the system.

Check that the number is complete. If it still does not appear, message us on WhatsApp at +1 (239) 258-7677 with your request details and we will review it.

Give us your origin, destination, dates and number of travelers. Our team on the ground checks actual availability and sends you a proposal with the fare and its terms in writing.

Yes, and that is the most common option. Everything is handled by the same team so you have one point of contact throughout the trip.

Our team on the ground, at the pickup point. We give you the exact address and pickup time before you confirm the reservation.

Yes, through our shopping service. Before you buy, our team confirms that the merchandise is allowed at the destination and what documentation must accompany the invoice.

No. They are the ones stated in the written confirmation for each reservation. Our team on the ground explains them before you pay and applies them during your stay.

We handle application preparation and follow-up: requirements, file review, submission and status updates. Each case fits a different path, and we confirm it before we start.

The process is handled at the consulate or official office that corresponds to your place of residence. We tell you which one and what documents you need.

Yes, minors' documents require their own procedure and the corresponding authorization. It is reviewed as part of the family file.

Some procedures allow representation. Our team on the ground confirms whether it is possible in your specific case and what authorization is needed.

Payment terms are agreed in the proposal and applied upon reservation confirmation. Everything is in writing before we start.

You receive the documentation for the transaction: the accepted proposal, the tracking number and, at closing, the delivery confirmation.

Available payment methods depend on the transaction and the delivery point. They are listed in the proposal for each request.

If departure does not happen for reasons attributable to the operation, the refund policy applies. The file is reviewed case by case and you are notified in writing.

Our three company-owned offices are in Florida: Cape Coral (1327 NE Pine Island Rd, Suites 101–103, Cape Coral, FL 33909); Lehigh Acres (5612 8th St W, Lehigh Acres, FL 33971); Port Charlotte (3265 S Tamiami Trl, Suite C, Port Charlotte, FL 33952). All three share the same phone number and hours.

By phone or WhatsApp at +1 (239) 258-7677. The phone line takes calls; WhatsApp is text messages only. Hours: Monday to Friday, 10:00 a.m. to 6:00 p.m. · Saturday and Sunday, 10:00 a.m. to 4:00 p.m. (Eastern Time), including holidays.

Service is coordinated from our offices in Florida and carried out through our delivery network on the island. There is no on-call service on the island.